Can store this trip? Cheated of half star of on my New Orleans hotel

Half star can not how much sound to the average hotel guest, particularly if no hotel nationally recognized rating standard in the United States. But it means the world Sandi Tanner who its 20th anniversary in New Orleans wedding plans.

Hotwire offered her a pre-paid, nonrefundable room at the Inn on Bourbon, the TripAdvisor AAA three diamond and three star prices are. Even Hotwire is a three star rating at the time of booking.

Only one problem: you paid for a 3.5 star rooms.

Now before you say "What is half star among friends?" what consider hairdressing half a star rating for a business can mean. Translate guests in cheaper hotels putting millions of dollars in additional revenue per year. It's like a little away to slide from the top. It all adds up.

Tanner, although disappointed, first act would do, the average guest: You went with him.

"I would take the hotel," told me. "But wont work there with me." The woman who spoke I, had a very uncaring attitude, even though I explained the situation. On the hotel's website you still smoking offer King size rooms, but according to her, you are out of them. "How is that possible?"

Hotel, forced to stay in a smoking for your 20th are downgraded. It has a better way, right?

Hotwire has been fixed, a similar problem in the past asked to bring a half star difference in line. You although the online agency would see things their way.

So Tanner sent a short, concise email to Hotwire, it asks to reconsider its hotel selection. Just to remind: Hotwire is a so-called "opaque" page – choose the star rating, location and price, and it takes the property. All rooms are non-refundable. Tanner suggested that you send your a higher rated hotel rooms for less than the one offered – paid a "win win" in anyone's book.

Hotwire does not agree.

Some hotel brands such as Ramada, function properties in multiple star rating categories, since the evaluation on the chain total, but based on each individual hotel. Each property has its own unique features and services may fall not all Ramada properties in the same category of star rating.

This special Ramada in this place, hotel was by our specialists on 12 February 2011, reviewed and the 3.5 star rating was determined to an accurate picture of the quality of the institution.

Room type including smoking preference and number/size beds, is by the hotel based on its availability at the time your check-in and guaranteed assigned by Hotwire. Because we our hotel partners have unsold inventory, we can not guarantee that you will have your special room type available in the check in.

In other words, a deal a deal.

I understand Hotwire's perspective. It insists that 3 1/2 star review for Inn is correct, although the form write Tanner really the problem had not. What's more, its policy on type of room on your own Web site are disclosed although some guests upset to read the fine print before you make a purchase.

Plus, what half star really is? Here is the difference between a 3 1/2 star and a 3-star hotel on the Hotwire. It seems relatively low enough.

At the same time I arrive where Tanner is coming from. You if a room at one would get Hilton or Embassy Suites, no Ramada Inn. Hotwire's excuse for not meeting your expectations is disappointing; The Inn staff's attitude is not help.

For special occasions such as a Jubilee when everything is not to be simple so I would roll on an obscure website. I think that Tanner could have done just as well, book your room directly with the hotel that you wanted to, or through a travel agency.

You think life with its decision should Tanner enduring a smoking room in a hotel, you don't want? Or Hotwire should refund your room in a hotel that gives both parties 3 1/2 star property is book?

Should I provide in this case? It was a close vote, but the "Nos" it have.

(Photo: master Ma Q / Flickr Creative Commons)

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Tagged as: HOTWIRE, NEW ORLEANS, RAMADA

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