Charles Robinson tried to load his Labrador retriever on a United Airlines flight from Frankfurt, ends German, to Washington, recently an airline employee. Not only the cage he used for years, had his dog too small, but contribute had cut for his cats, it was either.
The cat kennel, he was told connectors screwed instead of clip down ports required. Robinson had to buy new cages for his livestock and extra pays you back in the States, sent at a cost of almost $1,000.
Which sit well with Robinson, who is flying member of the armed forces, the orders. United had the requirements in advance told him he could have found larger cages that meets their standards. Although he pointed out that the old cages were the airline perfectly acceptable when he arrived two years ago in Germany, reaffirms United only that it by its employee decision stand.
"It seemed no actual interest to the facts," he says.
I suggested that Robinson appeal this decision in writing and gave him a few airline contacts.
United his short, polite email with a form response that said it was just the following USDA requirements replied.
These requirements are all www.united.com lies. Please understand if you believed you were that cleared unnecessary kennels or you the Kennel size felt, was too large, this would have denied to at the airport with a Manager or supervisor. Unfortunately, after the fact I am unable to assist you.
United offered Robinson catch up two $100 electronic travel certificate for his trouble.
"The response from the United felt like insulting add injury," he says.
Robinson asked me to ensure that this was the final answer. I checked; It was.
A question of Robinson's experience increases: clearly the USDA rules on United's website reported?
"General information" on pet page says travel only, the USDA has clear guidelines on allowable temperature limits for animal holding areas, where airlines must obey. You have your page on kennels, to find which would Robinson who understand the rules have helped to dig a little deeper.
So yes, are these requirements, United.com - but are easy to find? No
Robinson says who United almost $1,000 cost him employees seem concerned to be probably as much as with their own dog.
She put the dog never even in her cage. She never took a measurement. She decided straight across the room, that cage was not up to specs.
A Word to the wise would it not isolated incident and the best thing to do is to be solved in airport, because if you allow it, United will be the victim blaming and way with a bunch of money. It's a shame.
In other words, Robinson and his pets saw United as an opportunity to make money. And now, in an effort to him make happy, it throws some funny money - two flight coupons - at him.
At the same time you would like to violate not the animals on the long flight from Germany to the United States. The results could be tragic.
So what do you think? Are two $100 certificates sufficient?
(Photo: Paul D avid/Flickr Creative Commons)
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Tagged as: CAT, DOG, dog kennel, united airlines
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