Q rage: I recently a Disneyland through Southwest vacations package booked holidays but I accidentally entered the wrong date - September instead of December. We were noticed the error way, and I if the tickets were delivered, until it was too late. We were "No-shows" for our holiday.
This error is very unfortunate because we this trip planned for my husband's birthday. It was an honest mistake.
I contacted Southwest vacations and you said you would be willing to change our airline tickets and remake our theme park tickets, but there would be a fine of $500 for the Disney hotel. Southwest asked Disney to renounce his rules, but Disney has not responded. I know you don't have to book our package, but you can help us? -Pamela Metcalf Kunelis, Fair Oaks, California
Answer: I agree with neither the Southwest vacation as the Disney was obliged to reimburse a part of your holidays. The fact that Southwest had agreed, was reprint your tickets and theme park tickets could have asked for more than you - or I.
I let go, except for one thing have this case. Requirements like yours typically ignore Disney. I thought that was odd enough that I felt a little investigation on my part was installed. Not customers give the mouse the cold shoulder in my experience.
But before I Disney, let's talk about your reservation. Booked a holiday and then it went without first checking? Not a good idea. If your booking and you expect by phone a route you will be sent your agent ask you to repeat your dates. (Admittedly, September and December on the phone, identical sound paper can, why you have routes.)
If you reserve online, give a summary again provided. If you had done, none of this would have happened then. Fixed a bug that caught early can be in the process much easier than later either after you return from an extended trip, and of course, before you start your holiday.
I am not suggesting that this was your fault entirely. Online booking systems can be confusing. It is easy to select the wrong date on most websites. The pull-down menus in exactly the same way by the Web browser Web browser behavior, so you think you may have selected December than you indeed, September clicked.
Just as many phone agents speak English as their mother tongue. This can lead to big misunderstandings if you book your trip by phone are. You hear you say, September, December; Heard you say December, to September. The only way to be absolutely sure is the confirmation as soon as possible in writing - by post, days later.
I contacted Disney on your behalf, but as the date of your birthday approached, neither you nor I heard from the company. Finally, before you supposedly to leave to holiday heard with a few days of Southwest. It turns out Disney had finally respond your request, but by a communication problem between Disney and Southwest, received the notice never.
Disney waived his $500 transfer fee in the amount and allows you to repeat your needs.
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Tagged as: Disney, error, SOUTHWEST vacationsView the original article here
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